Frequently Asked Questions

We will also include additional information, such as window coverings, trim color, if the request falls within the scope of our services.  Please feel free to ask, we are happy to help.

Learn More About Custom Room Design Packages

My room doesn’t need a full re-do, just a little design help.  Do you offer other services?

Learn More About Our A La Carte Services

Will the questionnaire take a long time to fill out?

This questionnaire should not be time consuming but it is an extremely important part of the design process.   Most clients need about 30 minutes to one hour to fill out the questionnaire and submit their project information. The information that you submit to Interior Design Service Online allows us to get to know you and your home, giving us the critical details needed to provide you with the highest and most personal level of service.  This questionnaire, your measurements, and your photographs replace the typical home visit of interior designers.

The email sent after placing your order will contain specific and easy to follow instructions for measuring your room.   All you will need a blank piece of 8½" x 11" paper, a tape measure and a pen.  We will let you know what to measure and how to do it so that your measurements are accurate and our space layout will work in your room.

What is your guarantee policy?

It is important to us that you feel completely comfortable in selecting Interior Design Service Online to assist you with the design of your home.  Interior Design is a very personal process and our commitment is to your satisfaction.  Since you are the one implementing the design, your final satisfaction is ultimately up to you.  We are confident that the design package that leaves our design studio is a cohesive product and a good design plan.

If you are not satisfied, the first thing we will do is to modify the current design to better meet your expectations based on your explanation and concerns.   If you are still not pleased, our final step is to redesign the room for you.  We will need for you to submit a new room questionnaire, and provide more details regarding your tastes and likes and dislikes so that our final plan is one that you are satisfied with.

If you are not happy with your design package, please contact us by email with a detailed explanation of your concerns within 30 days of receiving your plan.

After 30 days, we do not refund, but are happy to mail you a gift certificate to transfer the unused service at any point in time.

Do you design Kitchens and Bathrooms?

Absolutely.  We have a special questionnaire that we will send you if your room design is for one of these spaces.  

What if I need my room design really fast.  Is there a rush service?

If you would like your room design completed immediately, we offer a rush service for a guaranteed turn around time of one week.  This is a great opportunity to have your room transformed before a fast approaching holiday, out of town guests or any other special reason. Your room will be designed and sent to you within one week of our receipt of your information (questionnaire, photos and room dimensions). For this super fast service, please add our rush service to your order for an additional $100.00 per room design. 

I don’t know what service to order.  Can you help?  

Of course! You might consider starting with our Room Review Service / Evaluation. 

If you would like us to give you our professional evaluation of the space prior to ordering any of our services, we offer a Room Review Service on our A La Carte Page.  For $50.00 we will analyze your room and help you figure out how it could look better. You will receive an evaluation with three suggestions on what can be improved. The best part is that your full $50.00 will be credited toward the purchase of a Custom Room Design. Please allow two weeks for the delivery of your Room Review Service recommendations.

You may also send us an email and we can help determine the design service that will best suit your specific needs.

What if I don’t like something you select for my room?

Our designs include several options for most items.  While the items are often similar stylistically, there will be some differences often in details, materials, color and price.  This gives you, the client, the ability to select what you like best with the confidence that it will work well in the overall design.  

My budget is tight; will I have to spend a lot of money when I implement your design plan?

One of the most important questions we ask you is about budget.  We will make recommendations for your project based on your budget.  In addition, we give several options for most items so you have decision making options.  As well, all recommended items can be substituted with less expensive or more expensive options to best fit your budget.

Do you offer your services in any other countries?

Yes, we are willing to offer our design services in any country.  For projects located outside of the USA and Canada, we send all project information electronically rather than by mail.  This ensures a prompt delivery and avoids issues with customs.

Do I order the recommend furniture and furnishings directly, or do I have to place my orders through Interior Design Service Online?

All recommended items can be ordered directly by you via the internet. We have a large list of sources, which vary depending on the style of the design and client budget. We give you a project specific list with the name of each source and the respective website address so the ordering is simplified. Our designs include furniture and furnishing from online sources that you may know and some you have yet to discover. In addition, we will also specify a few select products available from our trade only sources. You can order these special products directly through our company if they are of interest to you. The benefit of this is that you will have access to special and unique products not available to the general public. We always include options for each item from different sources so you can select what you like best and where you would like to order from – leaving you in control!

Can I view and order from your trade only sources without ordering a design service?

Absolutely yes! Please visit our online store Design Store to view some products personally selected by designer Michelle Davidson, the owner of Interior Design Service Online. Please check our store on a regular basis and remember to bookmark it to your favorites (Mike can you add a link to do this bookmark?) as we update our products and sources often.

I’d like to use some of my existing furniture in the room.   Can I use things I already have in my room design?

Absolutely! We certainly can integrate your existing items into the new design.  We request that you provide us with a photograph of each item you want to keep and the measurements of that item.

How long does it take to receive my room design?

Once we receive all of your information, our turnaround time is three weeks.  Often, the design will be completed and sent sooner.  We offer a rush service with a guaranteed one week completion time for an additional charge.

Can I ask follow-up questions relating to my design?

Yes, we are happy to answer questions about your design free of charge.  We strive to be helpful and friendly, and are willing to chat with you via email after the completed design if necessary.

Are the floor plans provided to scale?

Yes, our floor plans are drafted at ¼” scale (standard scale for architectural drawings).  We include information on reading the plans in our design tips in your package.

I am nervous about placing an order with an online design company.  Can I talk to a live person first?

Of course!  Please feel free to call us, toll free, at 877-874-5567.  We will call you back if we miss your call and are happy to speak with you about your project prior to placing your order. 

I like to shop my local stores rather than online.  Is there a way that I can still use your services?

We have a unique service design for clients that like to shop themselves.  Our Room Master Plan (link to new page) is created for those clients that enjoying doing their own shopping but would like guidance in doing so. This service is ideal for clients that don’t know how to achieve the look they desire for their home but do enjoy doing their own legwork.