The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Click the desired message in your inbox to read the message. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. We will provide a copy or a summary of your health information, usually within 30 days of your request. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). What if I'm unable to access the Patient Portal? For technical issues with this website during normal business hours, please contact our office. Please try again later. Here you will see an option under Our Resources titled Feedback. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Ask us how to do this. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. For the best experience when using our site, please update to the latest version. Just find your QuickPay Code on your billing statement and you're ready to go. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. It is at your provider's discretion to make test results available. Improve your performance with the support of the largest connected network in healthcare. Urgent matters should not be dealt with via the Patient Portal. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Note: This page should only be . Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. We are required by law to maintain the privacy and security of your protected health information. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. To log into athenaPatient, use the email and password for your Patient Portal account. How do I view messages and/or responses from my provider? Surpass your goals with the support of our expertise, technology, and data-driven insights. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. From here, you can set up access via preferences for those you are a guardian or caregiver. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Click the Accounts icon in the lower right navigation bar. In case of a medical emergency, call 911. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Toggle this switch to turn biometric authentication on or off. athenahealth is your provider's trusted billing partner for secure online payment. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. It is your responsibility to monitor these messages. Start by clicking the button below, and logging in with the email and password you already use. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. These messages may contain information important to your health and medical care. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. You can ask us not to use or share certain health information for treatment, payment, or our operations. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. that you are authorized to address the patient's billing matters. You understand that Patient Portal provides you with online access to some clinical information about you. Ask us how to do this. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. This information may include: your. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. How do we typically use or share your health information? You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Patients can message their doctor or provider directly and connect with their healthcare team! usually in ways that contribute to the public good, such as public health and research. For questions on those practices, please consult your healthcare provider/institution. Make a quick and easy payment online using the QuickPay Portal. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. To see these views, navigate to your Inbox by clicking the . Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. We only get paid when you do, so you know your success is our top priority. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Why can't I delete my sent and archived messages? trouble logging in, password assistance, access to family members information etc.) The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This error occurs when there was an issue during the login process. When you see this error, a problem has occurred with the app loading your data. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. We are not required to agree to your request, and we may say "no" if it would affect your care. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. How do we typically use or share your health information? We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Contact your provider's office and request a password reset email. Select the message type from the dropdown options based on the topic of your question. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. If you need to speak with the office sooner, please call the office directly. Your use of the Portal after we make changes is deemed to be acceptance of those changes. From there, you will see an option labeled Linked Portal Accounts. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. We will not use or share your information other than as described here unless you tell us we can in writing. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. We must follow the duties and privacy practices described in this notice and give you a copy of it. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Collect more of what youre owed faster with services that support billing efficiency. This information may include: your. Where did they go? Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Portal does not respond to web browsers' Do Not Track signals. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Select your provider and office location. Select the payment you would like to view. You will also see a list of other individuals connected to your account with health records at the listed provider groups. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. that you are authorized to address the patient's billing matters. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. You may request a Patient Portal account for yourself. Select an available appointment from the calendar. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. Indicate your contact preferences for different types of notifications. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Drive better RCM outcomes by gamifying your revenue cycle processes. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. This feedback form is a one-way communication system. How do I ask a question about my account balance? If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. We will make sure the person has this authority and can act for you before we take any action. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. One connection at a time. You can ask us to correct health information about you that you think is incorrect or incomplete. Example: A doctor treating you for an injury asks another doctor about your overall health condition. All communications between you and your provider's office are carried over a secure, encrypted connection. Please update your browser to continue using our site securely. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Urgent matters should not be dealt with via the Patient Portal. Maximize your revenue by collecting more of what youre owed, faster. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. We can use and share your health information to run our practice, improve your care, and contact you when necessary. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Here, you will see a list of all the Patient Portals you have access to. How do I manage my saved credit and debit cards? Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. For current customers with athenaNet issues or who are seeking support. Click on the back arrow to return to the Patient Portal. for more information about an FDA recall. It is not intended to provide medical advice. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Who Can Access the Patient Portal. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. We reserve the right in the future to charge a fee for the use of Patient Portal. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). For urgent matters, call 911. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. When you receive the security code on your phone, enter it in the space provided and click. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We will say "yes" to all reasonable requests. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Select your provider, office location, and your preferred time of day and days of week. We will not use or share your information other than as described here unless you tell us we can in writing. athenahealth is unable to respond to general support inquiries sent to this email address. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We may contact you for fundraising efforts, but you can tell us not to contact you again. Select an available appointment from the calendar. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Click the desired form. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. trouble logging in, password assistance, access to family members information etc.) The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. In the meantime, you can always log into your Patient Portal using a web browser to check this information. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. To view the details of any test result, press the card of the result you want to view. To do so: Adobe Acrobat is required to view and print forms on the portal. What if I'm unable to access the Patient Portal? We have to meet many conditions in the law before we can share your information for these purposes. Answers to FAQ about our products and pricing. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Tools and resources that support building apps and the interfaces to support them. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. usually in ways that contribute to the public good, such as public health and research. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Get the visibility and support you need to grow. We secure your personal information from unauthorized access, use or disclosure. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities.
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